Welcome to the official website of Hankol Healthcare Vina – Kolmar. By accessing and using this website, you agree to comply with and be bound by the following regulations and terms. Please read them carefully before interacting with or purchasing from our website.

1. Regulations on Access and Information Use

• The website operates on an open platform; users can freely browse product information and articles without registering or logging into an account.
• When contacting us, sending consultation requests, or placing orders, you are responsible for providing accurate basic information (Full name, phone number, delivery address) so we can serve you best.
• Any actions involving interference, destruction of data systems, or using any tools to disrupt or harm the normal operation of the website are strictly prohibited.

2. Product Information and Pricing

• We commit to providing the most accurate information regarding product prices, images, ingredients, and uses. However, minor errors may occur due to device screen resolution or system technical issues.
• Product prices listed on the website are inclusive of Value Added Tax (VAT) in accordance with legal regulations, unless stated otherwise. Prices are subject to change at any time without prior notice based on operational needs and promotional campaigns.

3. Direct Ordering Process and Order Confirmation

• You can place orders directly through the order form on the website without an account. Your order is considered a purchase request sent to us.
• An order is deemed successfully confirmed only after the system sends an automatic confirmation via Email/SMS, or our customer service team contacts you directly to verify delivery details.
• To check order progress, please provide your order ID via the chat box or message our official Fanpage for prompt assistance with your “Order Status”.

4. Shipping, Inspection, and Geographical Restrictions Policy

• Geographical Restrictions: We only provide, distribute goods, and offer delivery services to customers within the territory of Vietnam.
• Shipping Fees: Shipping fees will be clearly and detailedly displayed on the order form before you confirm payment/purchase (or applicable flat-rate or free shipping policies depending on ongoing promotional campaigns).
• Product Inspection Policy: Upon receiving the goods from the shipping carrier, you have the right to open the package to inspect the external appearance of the product (quantity, packaging, labels to ensure they match your order). Product trial or usage (such as breaking seals, tasting, or applying the product) is not permitted at the time of delivery.

5. Return and Refund Policy

• Return Window: Within 07 days from the date you successfully receive the goods from the shipping carrier.
• Eligibility Conditions: Products with manufacturing defects; products that are damaged, dented, broken, or shattered during transportation; or products that do not match the order placed on the website. Returned products must be unopened, unused, with intact seals and labels, and accompanied by the purchase invoice (if applicable).
• Return & Refund Method: Please contact us via the chat box or message our official Fanpage directly, providing your order ID for assistance. We will proceed to send a replacement product or refund your payment via bank transfer within 3-5 working days.
• Return Shipping Costs: If the defect or error is entirely due to our side or the shipping carrier, you will be 100% exempt from return shipping fees.

6. Product Warranty Policy

• Due to the specific nature of health care and cosmetic product categories, we do not apply a time-limited warranty policy like electronic or household goods.
• However, we commit to taking full responsibility for the quality, expiration date, safety, and authenticity of the products in strict accordance with the standards registered and published with the Ministry of Health and competent authorities.

7. Rights and Obligations of the Parties in Transactions

• Obligations of the Seller (Us):
  • Provide products of correct quality, sufficient quantity, and on time as agreed with the customer.
  • Protect customer personal information in strict accordance with the published Privacy Policy.
  • Resolve complaints and inquiries, and support product returns for customers according to regulations.
• Obligations of the Buyer (Customer):
  • Provide complete and accurate contact information and delivery address.
  • Inspect the product carefully upon receipt and pay the full order value (for Cash on Delivery – COD method).
  • Comply with the regulations and product user guides provided by the manufacturer.

8. Customer Privacy Policy

• All personal information provided when ordering or contacting us (Full name, phone number, email, delivery address) is strictly confidential in accordance with our corporate Privacy Policy.
• We only use your information for the following purposes: processing orders, delivery, providing customer service, and sending promotional updates (subject to customer consent).
• We commit not to share, sell, or rent your personal information to any third party without your permission, except when requested in writing by competent legal authorities.

9. Intellectual Property Rights

• All content on this website, including editorial articles, product images, interface design, logos, and media publications, is the intellectual property of our company and related partners.
• Any act of copying, quoting, distributing, or commercially using the content of this website without our prior written consent constitutes a legal violation.

10. Applicable Law and Amendments

• We reserve the right to update, modify, or change these General Regulations at any time to suit business operations and legal requirements. Changes will take effect immediately upon being publicly posted on the website.
• Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.